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How can we help?
Feel free to browse all of our questions and answers,
✨ OUR JEWELRY
What material is your jewelry made of?
All our jewelry is made from the highest quality stainless steel, then plated with 18k gold using a technique called PVD (Physical Vapor Deposition).
This new way of plating is 10x stronger than standard gold or silver plating, making our jewelry 100% waterproof!
Are the freshwater pearls genuine?
Yes! We use genuine freshwater pearls that are carefully selected and highly valued for their beautiful rainbow luster.
How is your jewelry packaged?
Every single Atolea order comes in a branded box, a jewelry pouch for every piece of jewelry, and a pack of stickers.
In addition, we are happy to share that we only use eco-friendly packaging and recycled paper.
My earring won't click in, what can I do?
Making a small adjustment from time to time will keep your earrings tight and working like new! Follow our guidehere.
Is your jewelry hypoallergenic?
All pieces are made from the highest quality stainless steel and 100% nickel-free. Our materials are considered safe to use for anyone with allergies or sensitive skin.
How is your jewelry packaged?
Cleaning Tips:
- Use only water and a mild soap to wash your jewelry.
- Use a soft cloth to help clean it (no abrasive cleaning tools).
- Regularly cleaning your pieces can keep residues to a minimum making them shine on the daily.
Storage Tips:
- Your jewelry already comes with our Atolea pouch which is perfect for keeping your jewelry safe!
- It's always best to store your jewelry in a way where they aren't rubbing against each other to prevent scratches.
- Any pouch or jewelry box with a soft texture inside is optimal.
- Make sure your jewelry is dry before storing it.
📦 ORDER & SHIPPING
How much does shipping cost?
$0! All orders come with free worldwide shipping and tracking.
Will I be charged customs duties and taxes?
Along with our free shipping worldwide, all the duties & taxes are covered! We can guarantee there are no extra fees.
Where do you ship to?
We currently ship to the United Kingdom, United States, Australia, Canada, Europe, and most of the world. We are unable to ship to Russia, French Polynesia, and China at this time.
What is your order and shipping process?
You will receive an order confirmation via email as soon as you have placed your order. Typically, your order will be processed and dispatched within 1-2 business days. Please note, there may be fulfillment delays due to unforeseen circumstances. As soon as your order is on its way it may take between 5-15 days depending on your shipping destination and order delays. We'll send you the tracking number via email, allowing you to follow its journey on our tracking page. An email notification will be sent when your order is shipped and delivered.
🎉 PROMOTION
How does the Buy 2 Get 1 promo apply?
To snag Buy 2 Get 1 Free, you'll need to add 3 pieces of jewelry to your cart. This offer is cumulative, so you can even add 6 items to your cart and get 2 free, and so on! With this there is no minimum price you need to meet.
It’s important to note that bundles count as one (1) item. Freebies you unlock in your cart are not included in the 3 items.
A limit of one (1) discount may be applied to each order. If a second discount code is applied, our system will select the better deal and the other discount will not be applied.
Don't forget to input your code in the discount box at checkout! You should see the least expensive item will automatically zero out.
Can I apply multiple promo codes?
A limit of one 1 discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied.
How can I receive a free gift?
How can I receive a free gift?
To ensure you receive our free gifts, a minimum purchase is required. If you meet the minimum purchase, you are eligible for up to one free gift and one free bracelet.
💳 PAYMENT
What payment methods do you accept?
We accept card payments with Visa, MasterCard, and American Express. Aside from the major credit cards, we also accept PayPal, Apple Pay, Google Pay, and Shop Pay!
When selecting PayPal as a payment option at checkout, you will be directed to the PayPal site to 'Log in' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to atoleajewelry.com.
How do I change the currency?
On the top-left corner or bottom-left corner of the website, you have the option to convert the currency and this is all converted from our main currency which is the Euro (€) as we are headquartered in France. There should also be a pop-up window that lets you change the currency easily.
My payment wasn't accepted!
Oh no! We recommend trying the following actions:
- Use another browser or device
- Make sure that your card is open for international payments
- Try another payment method or contact your bank
If you've tried those, it might be best to try again in a few hours just in case this is an isolated error.
How are refunds processed?
1. Credit Card
From the day the return is processed by our customer support team, depending on your bank, it will take around 2-7 business days for the refund amount to appear on your end.
2. Debit Visa Card
Online purchases made with a Debit Visa Card will be processed as a credit card, and it will take around 2-7 business days for the refund amount to appear on your end.
3. Paypal
Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It will take around 2-7 business days for the refund amount to appear on your end.
🎁 GIFTING
Do you offer gift cards?
Do you offer gift cards?
Of course! We offer digital gift cards with instant delivery.
Our digital gift cards are delivered by email and contain instructions to redeem them at checkout. They have no minimum order value and no additional processing fees.
How do I redeem my gift card?
When you're ready to place an order with your gift card, just head to our checkout page and enter your code in the discount box. The value of your gift card will be automatically deducted from your order. If there is any remaining balance, you may pay with any of our accepted payment methods. If the gift card is in a different currency, no worries, it will be converted at checkout!
Do you offer gift wrapping?
It just so happens that every single Atolea order comes in a branded box, a jewelry pouch for every piece of jewelry, and a pack of stickers. Altogether it makes the perfect gift for someone special!
There is also no packing slip included, so there is no indication of pricing. Overall, it's all set to send as a gift. All you need to do is add the recipient's name & address.
